At Greensparx, we thrive on turning sophisticated technology into simple, intuitive tools that deliver real-world business value. Our work with the Bulb Tech Group on the AudioCodes Live Hub Management Console is a perfect example — a project that brings enterprise-grade AI voice automation into a single, powerful control hub.

Why This Matters

Voice remains one of the most powerful customer engagement channels. But scaling it — while maintaining responsiveness, personalisation, and efficiency — can be a headache for many organisations. Traditionally, it’s meant either high-cost human staffing or rigid, scripted IVR systems.

With AI voice agents now capable of holding natural, human-like conversations, the opportunity is there — but the tools to deploy and manage them effectively have been lacking. That’s where the Live Hub Management Console comes in.

The Vision

Working alongside Bulb Tech Group, a leader in UCC and telephony services, our vision was to:

• Give businesses full visibility and control over AI voice interactions.
• Enable both inbound and outbound call automation at scale.
• Integrate AI agents seamlessly into existing enterprise voice infrastructure.
• Make it flexible enough for service providers and end-users alike.

The result is a model-driven Power App on the Microsoft Power Platform, integrated directly with AudioCodes Live Hub — combining enterprise telephony strength with low-code adaptability.

What the Management Console App Can Do

Inbound Call Management

Every inbound call is:

• Logged in real time
• Analysed post-call with AI-generated summaries and key insights
• Tagged with status, caller details, and any messages left
• Accessible in dashboard views for quick triage and follow-up

This means no more missed calls, no manual logging, and instant context for your team.

Outbound Call Orchestration

From within the console, you can:

• Create and schedule outbound calls
• Personalise the call experience with customer names, context, and offers
• Send call instructions to AI voice agents on the Live Hub platform
• Track outcomes and review AI-generated post-call analysis

It works like running an AI-powered outbound campaign, without leaving the CRM environment.

Core Platform Capabilities

• Seamless connectivity to PSTN and SIP endpoints
• Configurable speech-to-text and text-to-speech services
• Real-time interaction via enterprise voice infrastructure
• Region-specific deployment, voice selection, and language customisation
• Analytics dashboards with a contact-centre feel
• Extendable with wider Microsoft Power Platform tools

Dashboards That Tell the Story

The console’s dashboards make it effortless to track:

• Active inbound and outbound calls
• Call statuses (Completed, In Progress, Call Back, etc.)
• Caller sources and hostnames
• Daily call volumes and performance trends

It transforms raw telephony data into actionable insights — whether you’re a customer service manager, an MSP supporting multiple clients, or a business owner checking call activity at a glance.

Built Through Partnership

This project was developed at greensparx as part of a strategic partnership with Bulb Tech Group. By combining our expertise in AI solution design with their telephony infrastructure, we’ve created a bridge between cutting-edge AI agents and the enterprise-grade voice channels businesses already rely on.

It’s a clear demonstration of how collaboration between specialists can produce solutions that are both technically robust and commercially valuable.

The Bigger Picture

The AudioCodes Live Hub Management Console isn’t just about answering or making calls. It’s about:

• Freeing human agents to focus on higher-value work
• Reducing operational overheads without sacrificing service quality
• Scaling personalised customer engagement
• Future-proofing communications infrastructure as AI capabilities grow

In other words — it’s taking AI voice from concept to day-to-day reality.

? See the Live Hub Management Console in Action

Curious how AI voice agents could transform your customer service or outbound campaigns? The Bulb Tech Group team can walk you through a live demo and explore how the AudioCodes Live Hub Management Console could work for your organisation.

? Book your demo here: bulbtechgroup.com/lets-talk
? Call: 0333 888 2222

Let’s turn the future of voice automation into something you can use today.