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Meet Miles: AI Voice Agent for Seamless Service Booking

The post discusses leveraging Azure AI and Microsoft Power Platform to empower small businesses with advanced technology. It highlights “Miles,” an AI Voice Agent developed for Warwick AutoCare that simplifies vehicle service bookings. By automating customer interactions, Miles improves efficiency, reduces costs, and enhances service delivery for small businesses.

Warwick AutoCare CRM Dashboard

I love finding smart ways to make technology work for businesses.

With Azure AI and the Microsoft Power Platform I can give small businesses the kinds of tools that used to be reserved for big corporations.

At greensparx, I really enjoy experimenting with these platforms, pushing their boundaries, and uncovering creative solutions that make life easier for our customers. Whether it’s cutting out tedious manual tasks, streamlining operations, or helping businesses get the most from their data, my goal is always the same—taking powerful tech and turning it into something simple, effective, and genuinely useful.

And this is one of my favourite examples of how I can do that:

Revolutionising Service Booking with AI: Meet Miles

Small businesses often juggle the challenge of delivering top-tier customer service while operating with limited resources. Warwick AutoCare, our fictional service garage, exemplifies how AI can alleviate this struggle with Miles—an AI Voice Agent designed to streamline vehicle service bookings directly into a Power Apps CRM.

So, what makes Miles a game-changer?

For many small businesses, hiring a full-time staff member to answer phone calls is costly and impractical. Enter Miles—a cost-effective, 24/7 AI Voice Agent that enables customers to book vehicle services at their convenience. No missed calls, no human error—just seamless scheduling powered by AI.

Built on Cutting-Edge Tech

Miles is the result of a powerful blend of technologies:

  • Azure AI Foundry gives Miles its intelligent capabilities.
  • gpt-4o-mini-realtime-preview, the AI language model currently in preview, powers the conversational experience.
  • Microsoft Power Platform ensures smooth interactions between the AI and CRM.
  • Azure Communication Services handles the back-and-forth between Miles and customers via telephone.
Exaple AI Voice Agent Power App Architecture

While just a proof of concept*, Miles showcases the future of AI-driven automation, combining low-code solutions like Power Apps and Dataverse with pro-code elements hosted in Azure to create a versatile, scalable approach.

What This Means for Small Businesses

AI-powered solutions like Miles are more than just an innovation—they’re a practical, accessible alternative to traditional customer service. As AI continues to evolve, businesses that embrace automation can enhance efficiency, reduce costs, and provide customers with seamless service experiences.

At greensparx, we specialize in bringing AI-driven solutions to life, helping businesses transform operations with scalable, cost-effective technology. If you’re curious about how AI can streamline your processes, let’s chat.

*gpt-4o-mini-realtime-preview is currently in preview and not recommended for production at the time of writing/ Hopefully OpenAI and Microsoft will release soon and integrate with the low code functionality of Azure AI Foundry.

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